I can't remember exactly when but it was in the newspapers a few days ago about people's reluctance to change or switch telecommunication companies because they have used their mobile phone number for some time and this would create a disturbance to them if they have to update their address book for the new number.
In the meantime, Telcos who supossedly provide 'offer' packages of 'one payment' per month with luxurious talk time and free SMS are reaping the benefit with 'high' bills on the consumer (much to the surprise of the user, of course) due to the 'limitations' of the offer, which coincidentally was not 'revealed' to the cusomer upon purchase.
Ok lah, to cut a long story short, we will have none of this nonsense and TERMINATED our three lines with the so-called offer packages provided by the company. Again, it is a matter of principle, and if we don't do something about it, nothing will change. The customer will continually be manipulated by the telecommunications companies. Also, the customer service was apalling, typical of the ethnic nature of the ownership of the company.
Naturally, we subscribed three new line for our children, as supplementary lines to a principal line, with all charges made known to the customer.
Aahhh, one more thing. If you get a message of promotions of new downloads, remember that you are paying for it. To get rid of it, REPLY to the message and type "STOP" and send. This should put a stop to it.
Shame on the Telcos who try to pull wool over the customers eyes. You will definitely be the loser in the long run. Aiyaa, tak tau lah...
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